Privacy Policy
Last updated: 11/30/25
KLAYHOUSE (“we,” “us,” or “our”) values your trust. This Privacy Policy explains how we collect, use, and protect your information when you visit klayhouse.com, make a purchase, or interact with our brand.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information in three main ways:
A. Information You Provide Directly
This includes:
Name
Email address
Shipping and billing address
Payment information (processed securely by third-party payment processors — we never see full card details)
Order details
Messages sent to hello@klayhouse.com
B. Information Collected Automatically
When you browse our site, we may automatically collect:
IP address
Device type
Browser type
Pages visited
Time spent on the site
Referring website
Cookies (for site functionality, analytics, and cart behavior)
C. Information From Email & Marketing Tools
If you sign up for email updates or pop-ups, we may collect:
Email engagement data (opens, clicks)
Responses to marketing forms
Preferences (such as product interest)
2. How We Use Your Information
We use your information to:
Process and deliver your orders
Send order confirmations, shipping updates, and customer support messages
Improve our website and customer experience
Provide customer support
Prevent fraud or misuse
Send marketing emails only if you choose to opt in
Personalize offers, discounts, or recommendations
Comply with legal requirements
We never sell your information. Ever.
3. Sharing Your Information
We share your information only with trusted third parties that help us operate our business, including:
Payment processors (e.g., Stripe)
Email marketing services (e.g., Omnisend)
Website hosting providers (e.g., Hostinger)
Shipping carriers (USPS, UPS, etc.)
Analytics tools (e.g., cookies, website performance tools)
These partners are required to protect your information and use it only for their specific services.
We do not sell, trade, or rent personal information to anyone.
4. Cookies & Tracking Technologies
We use cookies to:
Keep items in your cart
Track website performance
Understand customer behavior
Tailor popups or email recommendations
Improve site functionality
You can modify your cookie settings in your browser at any time, but turning cookies off may impact your site experience.
5. Data Security
We take your data seriously.
We use industry-standard security measures to protect your information, including:
SSL encryption
Secure payment processing
Limited access to customer information internally
Regular monitoring to prevent fraud or unauthorized access
No method is 100% perfect, but we do everything reasonable to keep your information safe.
6. Your Rights (Depending on Your Location)
You may have the right to:
Access the personal information we hold about you
Request updates or corrections
Request deletion of your data
Opt out of marketing emails at any time
Ask how your data is being used
To make a request, email us at: hello@klayhouse.com
7. Email & Marketing Opt-Out
If you sign up for our emails, you can unsubscribe at any time by:
Clicking the “unsubscribe” link at the bottom of any email
Emailing us directly at hello@klayhouse.com
Even if you unsubscribe, you will still receive essential emails like:
Order confirmations
Shipping updates
Support messages
8. Children’s Privacy
We do not knowingly collect data from children under 13.
If we learn that a child has provided information, we will delete it immediately.
9. Changes to This Policy
We may update this policy from time to time.
The “Last Updated” date at the top will always show the most recent version.
10. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at: