Returns & Refunds policy
At KLAYHOUSE, every jar of Klay Butter is handcrafted in small batches. To keep things fair and clear, we’ve created a straightforward refund policy that protects both our customers and our production process.
Exchanges
If you want a different item, the fastest option is to place a new order.
You may return your original jar following the return guidelines below.
Once we receive and approve your return, we’ll process your refund.
Returns
We accept returns within 7 days of delivery.
To qualify, items must be:
Unopened and unused
In original packaging with seals intact
Accompanied by proof of purchase
Return shipping costs are the customer’s responsibility.
A 20% restocking fee applies to cover small-batch production costs.
Items sent back without approval will not be accepted.
To start a return, email: hello@klayhouse.com
Refunds
Once your return arrives, we’ll inspect it and email you with an approval decision.
If approved:
Refunds go back to the original payment method
Please allow up to 10 business days for processing
Your bank or card issuer may require extra time to finalize the refund
If more than 15 business days pass without seeing it, contact us: hello@klayhouse.com
Damages & Issues
Check your order as soon as it arrives.
If anything is damaged, melted, incorrect, or defective, contact us within 7 days of delivery so we can review the issue and make it right.
Claims made after 7 days may not qualify for replacement or refund.
First-Time Buyer Skin Safety Guarantee
Trying a new skincare product can feel risky — especially with sensitive skin.
That’s why we offer a First-Time Buyer Guarantee on your first purchase of Klay Butter.
If the product irritates your skin or simply doesn’t work for you:
Email us within 14 days of delivery
We’ll issue a one-time refund on one full-size jar
Terms:
Limit one jar per customer
Applies to first-time orders only
Only valid for full-size Klay Butter
Does not apply to sample sizes or limited-edition drops
Non-Returnable Items
We do not accept returns on:
Sample sizes / mini jars
Final sale items
Opened or used products
If you’re unsure whether your item qualifies, reach out before sending anything back.
Questions?
Email us anytime: hello@klayhouse.com