Terms and Conditions
Last updated: 11/30/25
Welcome to KLAYHOUSE!
By using klayhouse.com, placing an order, or interacting with our services, you agree to the terms below. Please read them carefully.
If you do not agree with these terms, please do not use the site.
1. Overview
These Terms & Conditions (“Terms”) apply to your use of klayhouse.com and all products and services sold or offered by KLAYHOUSE (“we,” “us,” or “our”).
We reserve the right to update these Terms at any time. Changes will be posted here with a new “Last Updated” date. Continuing to use the site means you accept the updated terms.
2. Eligibility
To make a purchase or use our services, you must:
Be at least 18 years old
Provide accurate and complete information
Use a valid payment method that you are authorized to use
3. Products & Descriptions
We make every effort to describe products accurately. However:
Colors, textures, and scents may vary slightly due to lighting, screen differences, and natural ingredients.
Our shea butter is handcrafted in small batches, so minor variations in texture or color are normal.
We reserve the right to limit quantities, discontinue products, or change formulas at any time.
4. Pricing & Payments
All prices are listed in USD unless otherwise stated.
We reserve the right to change pricing at any time without notice.
By purchasing from us, you agree to:
Provide accurate billing information
Allow us to process your selected payment method
Pay any applicable taxes, fees, or shipping costs
We use secure third-party payment processors (e.g., Stripe).
We do not store full credit card information.
5. Order Processing & Shipping
Once an order is placed:
Orders cannot be canceled after they are processed
Shipping times may vary based on carrier delays or weather
You are responsible for providing accurate shipping details
If an order is returned due to an incorrect address, additional shipping charges may apply to resend it.
A complete Shipping Policy can be found on our website.
6. Returns, Refunds & Exchanges
All returns, refunds, and exchanges must follow the policies outlined in our Refund Policy, which is incorporated into these Terms.
To qualify for a return or refund, you must follow all rules listed there, including:
Items must be unopened and unused
Must be returned within the stated timeframe
Return shipping is the customer’s responsibility
A restocking fee applies
By purchasing from KLAYHOUSE, you acknowledge and accept our Refund Policy.
7. First-Time Buyer Skin Safety Guarantee
Our skin safety guarantee applies only to:
First-time purchases
One full-size jar
Within the stated timeframe
This guarantee is limited strictly to the terms listed in our Refund Policy and does not apply to:
Sample sizes
Limited-edition items
Used or opened products
8. Intellectual Property
All content on this site is owned by or licensed to KLAYHOUSE, including:
Logos
Product names
Images
Designs
Text
Branding
Website layout
You may not copy, reproduce, distribute, or use our content without written permission.
9. User Conduct
You agree not to:
Misuse the site
Attempt to gain unauthorized access
Use bots, crawlers, or scrapers
Upload harmful or malicious code
Interfere with normal site operations
We may deny access to anyone who violates these terms.
10. Health & Allergy Disclaimer
Because skincare is personal, results may vary.
By using our products, you acknowledge:
You are responsible for reviewing the ingredients before use
You should patch-test products if you have sensitive skin
KLAYHOUSE is not liable for allergic reactions or misuse of products
If irritation occurs, discontinue use and consult a physician.
11. Limitation of Liability
To the fullest extent allowed by law:
KLAYHOUSE is not responsible for any indirect, incidental, or consequential damages
We are not liable for losses resulting from delays, shipping issues, allergic reactions, or misuse
Your use of the site and products is at your own risk
You agree that the maximum liability of KLAYHOUSE will not exceed the amount you paid for your order.
12. Third-Party Links
Our website may contain links to other websites.
We are not responsible for:
Their content
Their policies
Their actions or services
Use third-party websites at your own discretion.
13. Privacy Policy
By using our website, you also agree to our Privacy Policy, which explains how we collect and use your information.
14. Governing Law
These Terms are governed by the laws of the United States and the state where KLAYHOUSE is registered.
Any disputes will be handled in local courts of that jurisdiction.
15. Contact Information
If you have questions about these Terms, contact us at: